ResQ Pro Restoration (“ResQ Pro,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit restoration.resqpro.ca or contact us for emergency restoration services.
By using our website or contacting us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Contact information you provide, such as your name, phone number, email address, and property address
- Service details, such as the type of damage, your insurance provider, and policy information
- Communications, including information shared when you call us, submit a form, or book an inspection
- Technical information, such as your IP address, browser type, device type, and pages visited, collected automatically through cookies and analytics tools
2. How We Use Your Information
We use the information we collect to:
- Respond to emergency service requests and dispatch our crew
- Communicate with you about your service, inspection, or claim
- Coordinate directly with your insurance provider, where authorized
- Improve our website and marketing (for example, understanding which ads or pages lead to calls)
- Comply with legal and regulatory obligations
3. Cookies and Analytics
Our website may use cookies and similar tracking technologies (such as Google Ads and Google Analytics) to understand how visitors use our site and to measure the performance of our advertising. You can disable cookies through your browser settings, though some site features may not work as intended if you do.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Your insurance provider or claims adjuster, when you ask us to coordinate on your behalf
- Subcontractors or trades directly involved in completing your restoration or repair work
- Service providers who support our operations (such as scheduling, hosting, or analytics tools), under agreements that limit their use of your information
- Authorities, if required by law
5. Data Security
We use reasonable administrative and technical safeguards to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services, meet legal or insurance-related obligations, and support our business records, after which it is securely deleted or anonymized.
7. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for non-essential uses of your information, subject to legal or contractual limits
To make a request, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party sites (such as insurance providers). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
ResQ Pro Restoration Phone: 403-702-4355 Serving Calgary & Southern Alberta